Trust
Privacy & Local Processing
Your selected video and extracted frames stay in your browser during the local extraction workflow. Minimal public-site telemetry is separate and does not include video content or file names.
Last updated July 13, 2026
Local video processing
When you choose a local video in the browser extractor, decoding and image creation happen on your device. GetVideoFrames does not upload that video, its audio, extracted frames, file name, or file contents to our servers for the local workflow.
Your browser may keep ordinary temporary data in memory while the tool is open. Downloaded images and ZIP files go wherever your browser saves downloads. Closing or reloading the page releases in-memory work according to browser behavior.
Anonymous analytics cookies
If a PostHog project key is configured, we send a small set of manual events: public page paths, named public calls to action, waitlist and checkout outcomes, and coarse local extraction lifecycle signals (backend, mode, format, size/duration/frame-count buckets, and failure categories). PostHog stores an anonymous identifier and session/device identifiers in first-party cookies and browser local storage so visits can be recognized for up to 365 days. We do not use this identifier to create a named user profile.
Automatic interaction capture, session replay, performance capture, exception capture, surveys, and person profiles are disabled. We also remove automatic URL, referrer, title, host, email, and user-id fields before analytics events are sent.
We do not send video or frame content, local file names, email addresses, form contents, Stripe session ids, raw error messages, or URL query strings through this analytics wrapper. PostHog or the configured analytics host may still receive technical network information such as an IP address while delivering the request. If no public PostHog key is configured, the wrapper sends nothing.
Waitlist and support information
If you join the Pro waitlist or email support, you choose to provide contact information so we can respond or send relevant product updates. Waitlist email handling is separate from anonymous site telemetry.
Questions and requests
Contact support@getvideoframes.com with privacy questions or requests. GetVideoFrames is a product of Achieve Apex LLC.